- The Vision is the principal belief of our company. It must be known, owned and energized by all.
- Our motto is “Professionals serving Professionals.” As service professionals, we treat our clients and each other with dignity and respect.
- Our team members at ESI are the most important resource in our service commitment to our clients.
- Company objectives are communicated to all employees, and it’s everyone’s responsibility to support them.
- To create pride and enjoyment in the work place, all employees will be involved in the planning of the work that affects them.
- Each employee will continuously identify opportunities for improvement throughout the facility.
- It is the responsibility of each employee to practice teamwork and lateral service so that the needs of our clients and each other are met.
- Each employee is empowered. For example, when a client has a problem or needs something special, you should do “whatever it takes” to address and resolve the issue.
- Uncompromising levels of professional appearance are the responsibility of every employee. You must take pride in and care of your personal appearance. Everyone is responsible for conveying a professional image.
- To provide exceptional service to our clients, each employee is responsible for identifying and recording individual client preferences.
- Never disappoint a client! Exemplary service is the responsibility of each employee. Who ever receives a complaint will own it, resolve it and take measures towards improvement.
- When we greet visitors, we smile, make eye contact, and ask “how may I help you?” Use the name of the guest at least three times before they leave the office. Remember when we introduce ourselves always use our first and last name.
- Be an advocate of Executarial Services Inc. inside and outside of the workplace. Always speak positively, and address concerns with the appropriate person.
- Provide “hands on” client services, rather than pointing and instructing clients in the right direction. Get out of your chair!
- We answer the phone by the third ring with a friendly greeting (“Good morning, thank you for calling Executarial Services, Inc., how may I help you?”) Speak clearly and slowly, and always remember to ask permission before putting the customer on hold.
- “Smile – We are on stage.” Always maintain positive eye contact. Use the proper vocabulary with our clients and each other. (Use words like – “Good Morning,” “Certainly,” “I’ll be happy to” and “My pleasure.”)
- Think safety first. Each employee is responsible for creating a safe, secure and accident free environment for all clients, guests and each other.
- Protecting the assets of Executarial Services, Inc. is the responsibility of every employee. Conserve energy, properly maintain our facility and protect the environment.
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